Record steps to the point of failure
It is often difficult and hard to explain exactly what the problem is you are encountering when using a program on your computer to the experts like folks at belldeX. The ideal thing for the expert to help you would be to remote in and see for themselves. Sometimes this may not be possible. You can actually record the steps in Windows 7 and above by a neat tool called Problem Steps Recorder (PSR). To launch it simply type “psr” in the Winodws Search Programs and Files and hit enter.
Once it is launched, click on record and go through the steps until you see the problem. At this point stop recording and then save the recorded event and send it as an attachement to be viewed by the person who will help you.